Housing Resources Division Trainer

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Job Code: PD22-47
Posted On:
Closing On:
Monday, 5th February 2024
Sunday, 5th May 2024
Department: Housing Resources
Location: EDP
231 East Deer Park, Gaithersburg, MD
Job Type:
Full Time
Education: 4 Year Degree
Pay Rate: Grade 21; Salary Range: $58,214 - $95,502 | Salary determined by departmental budget- Offer commensurate with experience

Job Description:


This is a professional position responsible for all Division training in customer service, program procedures and practices. The position conducts new staff member orientation and refresher trainings in customer service, specific program requirements, technology, and community resources. This position requires knowledge of the Federal, State and local laws and regulations to administer the Housing Choice Voucher and Project Based Voucher Programs. The incumbent is required to provide ongoing training to employees about system data changes, and special projects. The position requires the ability to develop training curriculum regarding programs and services and to effectively teach others. The individual will provide materials, resources, utilize surveys, and will respond, with programs, to training needs within the Division. The position will work closely with IT, and the Division Management Team to ascertain new training opportunities.

Preferred Skills:

  • Graduation from an accredited college or University with a Bachelor’s degree in Education, Social Sciences, Business Administration or related field (Master’s degree preferred).
  • Requires three years of progressive experience in training or teaching adults, knowledge of curriculum development, presentation experience and resource development.
  • Knowledge of the Housing Choice Voucher, Public Housing and/or other affordable housing programs required
  • Experience with employee mentoring programs is required.
  • Excellent interpersonal skills and the ability to interact with people of varied backgrounds.
  • Marketing and training experience.
  • Must have ability to use computer software.

An equivalent combination of education and experience may be accepted. Low income residents in Montgomery County with the above qualifications are encouraged to apply.

HOC is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. HOC promotes a drug-free workplace.

HOC conducts criminal background checks, employment reference checks, and where applicable, reviews driving records in determining suitability for employment. Selected applicants will be required to submit to pre-employment drug and alcohol screening. Employment is contingent upon drug and alcohol test results.